slotwin Privacy Policy

This page describes what we collect when you use slotwin and how we keep that data protected under applicable law. We at slotwin take the privacy of your account information seriously, and we're transparent about the data we process, how long we retain it, and who may access it during normal service operations.

Our commitment is to handle your personal information — email address, phone number, identity documents, payment details, and betting history — according to a consistent set of practices. We do not sell your data to third parties for marketing. We share information only with payment processors, identity-verification providers, and customer-support systems needed to operate your account and comply with anti-money-laundering rules.

Our services are available only where local law permits. If you have questions about how we handle your data, or if you wish to exercise your rights as a data subject, you can contact our support team through the channels listed at the end of this policy.

What we collect and why

When you open an account on slotwin, we ask for your email, full name, date of birth, phone number, and a residential address. We use this information to verify your identity, prevent fraud, and comply with local anti-money-laundering (AML) and know-your-customer (KYC) regulations that apply in Jakarta, Surabaya, Bandung, Medan, and other regions where we operate.

We also collect your betting history — the markets you view, the stakes you place on Liga 1 matches, Piala Indonesia tournaments, Champions League fixtures, and other sports events, as well as your casino-table session logs and slot-game activity. This helps us understand service usage, detect problem patterns, and resolve disputes if you query a transaction.

When you visit slotwin through a browser or mobile app, we log your IP address, device type, operating system, and browser fingerprint. We use cookies to keep you logged in, to remember your language preference, and to track which pages you visit. This technical data helps us diagnose server issues, prevent unauthorized access, and measure site performance.

How long we keep your data

We retain your account information (name, email, address, phone) for the duration of your account plus seven years after closure, to meet financial-record and tax-audit requirements. Your betting history and transaction logs are kept for the same period.

Cookies typically expire after one year unless you manually clear your browser. Technical logs (IP addresses, server events) are deleted after ninety days. If you request account deletion, we anonymise your personal data within thirty days but retain transaction records as required by law.

Your rights on slotwin

You have the right to request a copy of the personal data we hold about you. You may ask us to correct inaccurate information, to delete data no longer needed, or to restrict how we use it. To exercise these rights, contact our support team using the details at the end of this policy.

You can also withdraw consent for cookies at any time by adjusting your browser settings. If you object to how we use your data, we will stop processing it for that purpose, though we may still be required to keep records for regulatory compliance.

Data access

You may request your full data profile from slotwin at any time.

Data correction

Tell us if your address or phone number has changed; we update records promptly.

Data deletion

Request permanent account closure; we anonymise personal details within one month.

Cookie opt-out

Clear cookies via browser settings or decline non-essential cookies on first visit.

International data transfers and security

Our servers may sit outside your jurisdiction; your data may be transferred to countries with different data-protection laws. We use encryption (SSL/TLS) to protect data in transit and at rest. Access to your account and payment details is limited to authorised staff and automated systems.

We do not guarantee absolute security. If a breach occurs, we will notify you without undue delay and work with relevant authorities. You are responsible for keeping your login password secure and for logging out of public devices.

Cookies and tracking

We use cookies for session management, language preference, and fraud detection. Analytics cookies help us count page views and identify popular features — for example, which tournament pages (Piala AFF, Piala Asia, Champions League) receive most traffic. Marketing cookies are not deployed; we do not track you across third-party sites.

You may disable non-essential cookies through your browser or privacy-settings page at first login. Disabling cookies may limit some slotwin features, such as staying logged in across page reloads.

Changes to this policy

We may update this privacy policy if our data practices change or if new regulations apply. We will notify you of material changes by email or by posting a notice on slotwin before the change takes effect. Your continued use of our platform after such notice constitutes acceptance of the revised policy.

Contact slotwin

If you have questions about this policy or wish to exercise your data rights, reach out to our support team. We aim to respond within seven business days. You may also file a complaint with your local data-protection authority if you believe we have mishandled your information.

Our support channels are available in English and Indonesian. You can initiate a contact request through your slotwin account dashboard, and we will respond via email or phone depending on your preference.